VoIP Customer Service Specialist
Location:
Scottsdale, AZ
Description:
Company Description: As one of the fastest growing companies in Arizona and were recently awarded one of the Best Places to Work by Arizona Business Journal. Our culture is fun. Our environment is innovative and creative. Our products and services are leaders in their markets. Th client is seeking a Python and Javascript programmer who wants to help us use modern technology to build web apps. If you have a touch of designer in you, that would be even better. Job Description: VoIP Technical Specialist (Customer Service) Scottsdale, Az $12.00 pr/hr to start plus benefits Description Tired of contract work? Tired of working for a company that values tenure over performance? If so, Nextiva should be your potential employer of choice. Since 2010, Nextiva's customer service/technical support team has more than doubled in size (with a number of high performing team members being promoted within six months of hire), despite the current economic climate. We offer competitive pay and an extensive benefits package for all full-time employees, including Medical, Dental, Vision, Short Term and Long Term Disability, as well as a generous PTO policy. We're looking for smart, creative and forward-thinking problem solvers to join our world-class team. Requirements Qualified candidates must possess experience and/or knowledge in the following areas: * An extensive history of providing "Amazing Service" to customers * Ability to grasp technical concepts quickly and communicate them to our customers * Excellent verbal and written skills * Ability to consistently meet and exceed key performance indicators * Accountability and responsibility * Proactive problem solving * Excellent track record working in a fast paced environment * Ability to keep cool and collected when dealing with critical issues * Ability to learn and be proficient in several customer facing applications * Self-motivation * High sense of urgency * Excellent attention to detail * Professionalism, politeness and friendliness * Likes creating a fun environment and can be a little quirky * Prior experience working at a help desk or in a customer service/tech support call center * Prior experience working with large communications platforms such as BroadSoft or similar technology is preferred. * Schedule flexibility (our hours of operation are currently 6am-6pm Monday -- Friday, 9am-1pm Saturday, but will expand as the business continues to grow) Contact (click to respond) if interested
Company:
Technology Recruitment
Posted:
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